Question 1

I want to return my purchase! What do I do?

Accepted Answer

Returns at Shoe Connection are simple and stress-free. If for any reason you aren’t satisfied with your online order, we will happily accept returns and exchanges up to 30 days from when you receive them. As long as the products are in the condition you received them and in their original shoe box/packaging, you are qualified for a full refund. Check out our Returns Policy here.

Question 2

What do you charge for shipping an order within NZ?

Accepted Answer

NZ Standard Delivery:
We offer a $7.50 flat rate shipping fee nationwide when you select our Standard Delivery service.

NZ Same Day Delivery:
We offer Same Day Delivery for $15 if your order is placed before the final time for your area. Same Day Delivery is available Monday through to Friday, but is not available on weekends or public holidays.

Australian Standard Delivery:
We offer a $12 flat rate shipping fee nationwide when you select our Standard Delivery service for Australia

Question 3

How long will it be before I receive my order?

Accepted Answer

Depending on which delivery option you choose, Standard (2-3 days) or Same Day Delivery, your order will be delivered as soon as possible. For more information view our Delivery Policy here.

Question 4

Where is my order confirmation email?

Accepted Answer

We recommend checking your spam and junk mail folders before you contact us. If you still can’t find your confirmation email, contact us at info@shoeconnection.co.nz

Question 5

Do you do pre orders or back orders?

Accepted Answer

Unfortunately Shoe Connection does not offer pre orders or back orders but we are happy to take your details and notify you if we receive new deliveries of an out of stock item.

Question 6

Do you deliver to PO Box addresses?

Accepted Answer

Yes, we deliver to PO Box addresses.

Question 7

Is it secure to use my credit card on your site?

Accepted Answer

Shoe Connection works diligently to protect the security of your personal information, including all credit card information. Your credit card details do not get processed or transmitted through Shoe Connection’s website; all transactions are processed via a secure payment service provider Direct Payment Solutions (DPS). All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Shoe Connection and cannot be accessed by Shoe Connection staff.

Question 8

What forms of payment do you accept?

Accepted Answer

We currently accept Visa, MasterCard, Diners Club, and American Express cards as payments for all Shoe Connection orders

Question 9

What do I do if I’ve forgotten my password to my Shoe Connection account?

Accepted Answer

Go to Login and click the link for “Forgot your password”. An email will be sent to you with a link to reset your password. Or give us a call on 0800 769 258 Mon- Fri 9:00am-5:30pm and we can retrieve or reset your password for you.

Question 10

What shoe size type should I use?

Accepted Answer

All of our shoes are in standard US, EU or UK sizes. Check out our size converter here. We have included information within the description of each shoe if there are certain or unique fitting differences. If you have any questions about finding the right fit, please feel free to email us at info@shoeconnection.co.nz or call us on 0800 769 258.

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